Please contact Cellplus before returning any products.
At Cellplus we are committed to selling top quality products and aim to send you these goods in good working order. If these goods arrive damaged or you just wish to return them please read the following to help you organise your returns.
In the event that your products arrive damaged please contact Cellplus before returning any goods where you will be given a reference number by our sales team. All damage claims must be made within 2 days of receipt of goods. If the parcel(s) arrive damaged please write this on the couriers delivery note and make sure they counter sign your signature. If the goods returned are not faulty and found to be in working order these will be returned to you.
You have the right to cancel your order within 7 working days from delivery and return the item back to us for a full refund (less any special delivery charges). Before you return your item(s), you must notify us by phone or fax of your intention to cancel your order within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
If you do decide to return the goods, they must be returned ‘as sold’ in the original packaging with all components and accessories. They must be complete, unused, and in ‘as new’ condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
Goods must be returned to us within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
When a fault is not reported, we will not refund on goods that have been returned opened and used and we shall re-send these products back to the sender. We cannot refund on software/programmes/games that have been opened.
Please do not return items to this address without prior returns authorisation.
Cellplus Ltd Returns Units B & C Rear of 112 Station Rd London E4 6AB
